COVID-19 (Coronavirus)

Knysna Municipality is working closely with provincial and national government to respond to COVID-19. You too have a role to play to protect yourself and your families. If we all do our part, we will protect our communities too.


If you need specific information, visit the National Government Resource webpage at or the Western Cape government webpage at

Please note the following:

  • If you develop flu-like symptoms, do not not panic. Please self-quarantine. This means you must limit your contact with other people
  • Please call the National Corona virus Hotline: 0800 029 999, the Provincial hotline: 021 928 4102 or WhatsApp “Hi” to 060 012 3456.
  • If unwell, stay home, except to get medical care as directed by the hotline or advice of health practitioner – DO NOT go to work, school or public areas.
  • Read the WC Health department’s section on COVID-19 Frequently Asked Questions


For all business related queries in the Western Cape please see or E-mail:

Guidelines for registration as an essential business service:

Tourism Relief Fund


See folder below for documents you can download.

COVID-19 Regulations


4 Available for download


14 Available for download


123 Available for download


9 Available for download

Business Support

Please note that the information below has been verified to the extent that it is possible, however Wesgro recommends directly contacting entities managing funds and interventions for guidance and to ensure the correct application of criteria.

IDC Interventions:

Background to IDC led interventions can be accessed here (although their application to the tourism/hospitality industries, in our interpretation, is limited):

Tourism Relief Fund for SMMEs:

Kindly find attached an overview of the Tourism Support Fund provided to Wesgro by the Department of Tourism.

The Tourism Relief Fund provides once-off capped grant assistance to Small Micro and Medium Sized Enterprises (SMMEs) in the tourism value chain to ensure their sustainability during and post the implementation of government measures to curb the spread of Covid-19 in South Africa.

Capped at R 50 000 per entity, grant funding can be utilised to subsidize expenses towards fixed costs, operational costs, supplies and other pressure costs items.

Criteria to qualify for the tourism relief fund:

Department of Small Business Support to SMMEs: (please ignore this section if your business does not qualify as an SMME)

The Department of Small Business Development (DSBD) has introduced relief mechanisms for small and medium enterprises (SMME’s) impacted negatively, both directly or indirectly, by the COVID-19 Pandemic.

Specifically, the DSBD has published guidelines for application for three intervention measures, namely:
1.   Debt Relief Finance Scheme;
2.   Business Growth/Resilience Facility; and
3.   The sefa-Debt Restructuring Facility.

The fund is currently budgeted at R500 million, but the expectation is that this fund could possibly be increased.

The Debt Relief Finance Scheme (qualifying criteria attached) is aimed at providing relief on existing debts and repayments, to assist SMMEs during the period of the COVID-19 State of Disaster. In essence, the debt relief facility is a soft loan that will provide funding for existing businesses in distress due to the Coronavirus. The relief will be for a period of 6 months, effective 01 April 2020. For SMMEs to be eligible for assistance under the Debt Relief Fund, the applicant must demonstrate direct link of the impact or potential impact of COVID-19 on the business operations.

The Business Growth/ Resilience Facility (qualifying criteria attached is specifically created to enable continued participation of SMMEs in supply value-chains, in particular those who manufacture (locally) or supply various products that are in demand, emanating from the current shortages due to COVID-19 pandemic, in line with the National Treasury Instruction Note No. 8 of 2019/2020. This facility will offer working capital, stock, bridging finance, order finance and equipment finance and the amount required will be based on the funding needs of the business.

The Sefa-Debt Restructuring Facility is geared towards sefa-funded SMMEs that are negatively affected by the pandemic. A payment moratorium/ holiday will be given to the qualifying SMMEs for a period of a maximum of 6 months, in efforts to reduce the installment burden of loan obligations on the affected SMMEs. These SMMEs will be required to illustrate the direct linkage of their business distress to the pandemic.

The online application form will be available from Thursday, 02 April 2020. It is important to note that only SMMEs that are registered on the database will be considered. Please go to to register your business.

Guidelines for Application: Debt Relief Finance Scheme:
SMMEs are encouraged to make use of the alternative email at or call the Hotline number 0860 663 7867.

Guidelines for Application: Business Growth/ Resilience Facility:

Banking sector interventions:

All banks have now made announcements relating to support measures being undertaken to assist businesses. Through conversations held with regional Heads of banking institutions, Wesgro continues to recommend that you contact your bank directly to understand what package the bank is able to put together to support your business.

The Wesgro team will shortly be uploading a series of FAQs to the website to guide on banking sector interventions.

Supporting your Employees: 

A number of entities have written to us on guidance relating to UIF and TERS. Our team continues to source information relating to how best to access the structures announced. On 28 March the Department of Employment and Labour issued the following update:

A TERS guidance document has also been attached herein “COVID19TERS EasyAid”.

Regarding interventions made by National Treasury, please peruse the following guiding note which relates to: (

  • Expansion of the Employment Tax Incentive age eligibility criteria and amount claimable
  • Deferral of the Payment of employees’ tax liability for tax compliant small to medium sized businesses
  • Deferral of the payment of provisional tax liability for tax compliant small to medium sized businesses

As you will note from the ‘Draft’ structure, the legislation is not yet promulgated, but is expected to be promulgated shortly.

Ongoing support:

We fully understand that the above overview may not provide the exact answers to questions you have, and we will continue to strive to find the answers. Wesgro continues to update the COVID-19 webpage – – with information on key interventions being undertaken by government and private sector. The website is designed to be easily searchable by keyword to guide you towards specific areas where you may require support.

Please also feel free to write to with specific questions you have.

17 Available for download