Customer Care Centre Account Enquiries

Account enquiries

If you are concerned about inconsistencies or have an issue with your municipal account, you can query it at Customer Centre, Main Street Knysna or Flamingo Street Sedgefield. Alternatively, you can also contact the Call Centre on 087 2 KNYSNA (569762).

Please ensure that you have:

  • Valid identification, such as your ID
  • Account number, or
  • A copy of your municipal account

Please ensure you keep any reference numbers you are provided. You can use a reference number to track the progress of your query.