Knysna Municipality Customer Care Centre

Customer Care Centre

The Customer Care Centre is situated in the Customer Services Building in Main Street, Knysna (Old Standard Bank building). Driving from Plettenberg Bay’s side, it is on your left, just before the Main Street Market. Coming from George, on your right, across from Memorial Square.

At the Customer Care centre you can:

  • Query your accounts
  • Pay your accounts
  • Pay deposits and connection fees
  • Apply for Rates Clearance Certificates
  • Apply for new connections, or request a disconnection
  • Apply for, and renewal of, vehicle licenses
  • Vehicle registration
  • Apply for your driver’s license and Learner’s License

Opening Hours:

Cashiers Monday to Friday 8am to 4pm
Vehicle License Cashiers: Monday to Friday: 8am to 3pm


Telephone: +27 (0)44 302 6451

More in this section:

Account enquiries

If you are concerned about inconsistencies or have an issue with your municipal account, you can query it at Customer Centre, Main Street Knysna or Flamingo Street Sedgefield. Alternatively, you can also contact the Call Centre on 087 2 KNYSNA (569762). Please ensure that you have: Valid identification, such as your ID Account number, or […]

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Pay your account

STANDARD BANK IS NOW THE PRIMARY BANKER FOR THE KNYSNA MUNICIPALITY. Municipal customers, service providers, members of the public and all other stakeholders are informed of the new banking partner for the Knysna Municipality. The municipality has been added as a predefined beneficiary on the Bank Directory as listed below. Predefined Beneficiary description: Knysna Municipality […]

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Activation of Prepaid Water Meters

The prepaid system work in a similar way as the electrical prepaid system. User interfaced units (UIU) are provided to all households where the system has been installed and units can be bought at the same pre-paid vendors that are used for electricity. Personalised Activation Field workers will visit each household to activate the water […]

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Buy Prepaid Electricity & Water

Please direct electricity fault reports to +27 (0)44 302 6399 and after hours at +27 (0)44 302 8911. Pre-Paid Vendors Area Name of Vendor Hornlee Lamco Service Station Knysna Town Municipality Customer Care (old Standard Bank building) East End Kwikspar, Caltex (East End Delta), Super Spar (West End Mall) Sevens (cnr Main/Queen), Pick n Pay, […]

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New tariffs for municipal services are published each year with the annual budget and are established in line with our Tariff Policies. The budget and associated tariffs, including the fixed basic charge and home user charge, are in effect from 1 July annually.

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Driver’s & Learner’s Licence

Apply for a Driver’s Licence: You must be in possession of a valid learner’s licence for the code for which you are applying, as well as have access to a roadworthy vehicle for the test. Book an appointment at Customer Services Building (Old Stand Bank Building), Main Street, Knysna. Please bring the following documentation with: […]

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Vehicle registration

Your vehicle needs to be registered and licensed by the Knysna Municipality to comply with national legislation. You can do so at the Customer Services Building (Old Stand Bank Building), Main Street Knysna. Services: Vehicle registration Vehicle licensing Licence payment Business Hours: Monday to Friday: 8am to 3pm Enquiries: Telephone: +27 (0)44 302 6433 / […]

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