Roads & storm water maintenance programme updated

Our Roads and Storm water section has updated their maintenance programs for potholes, storm water and the blading of roads until the end of 2022. According to member of the mayoral committee (MMC) for Infrastructure Services Beauty Charlie, this has been done to ensure that these issues are dealt with in a structured manner and to maintain these elements throughout all wards.

“A standard two weeks of maintenance activities will take place in each ward. Teams will first deal with complaints that have been logged on the Customer Care System before commencing with routine maintenance. While these type of programmes are invaluable in guiding activities, they may be deviated from due to unforeseen, external circumstances. Any deviations will, however, only be allowed following approval from the Director Infrastructure Services”, explained Charlie.

Charlie said that should inclement weather force planned work to come to a halt, all teams will work together as storm water management teams. Should overnight inclement weather necessitate clean-up action the next morning, these activities will be attended to first, before scheduled maintenance continues. Should the Disaster Management Joint Operations Committee issue a weather warning, planned works will be stopped in favour of preparatory activities.

Should resources prove to be insufficient to respond to the demand for services, teams will merge and adjacent programs will be combined to continue service delivery. Contractors may also be appointed to assist in these cases.

“All related complaints and requests must be routed through the Customer Relations section. This will ensure that teams are aware of specific needs and that these can be addressed without undue delay” concluded Charlie. To log a complaint or request, please email customercare@knysna.gov.za or call 044 302 6334.